Most frequent questions and answers
- Most Products Are Shipped Directly From China.
- Returns Are Shipped To Melbourne.
- A page will be added with products available in australia
%98 of products comes with the branded box + any other accessories. Very large items may not come with the branded box, this information will be in the product description.
No returns/exchanges on products that are custom made, eg very small or large sneaker sizes
You may be eligible for a refund if products are returned in their original condition (with packaging) and one of the following apply.
- Product arrive damaged
- Products do not match the description or photos
- You received the wrong item
You may be eligible for exchanges if products are returned in their original condition (with packaging) and one of the following apply.
- Size doesnt fit
- You received the wrong item (free return shipping)
- You received the wrong size (free return shipping)
Returns can be sent to Melbourne using the most cost effective method. Once recieved we will either refund or send you a new item. Their are no refunds for late deliveries
Shipping methods include EMS and China post (epacket), Because of covid19 their are delays are shipping times may differ.
- Both options have tracking
- Delivery time after dispatch for ems is 1 to 2 weeks and epacket is 2 to 4 weeks
- Epacket has a maximum allowed weight of 2kg per parcel, large orders will have to be shipped separately
- If you dont recieve a tracking number please email us
- Tracking is provided through account page or email.
- Please Use Sizecharts For Clothing.
- For Sneakers Go True To Size EU. Attach A Note If Its For Male Or Female. You Could Also Measure You Heel To Toe , To Insure Correct Size.
- All prices are in AUD, which includes the pricing on products and
- 2.9% + 0.30 Paypal Fee
- Bank transfer information is also Australian. No transfer fees
- Free shipping removed as for now due to unpredictable delivery times and drastic increase in shipping prices
- Amount of flights decreased so your package might sit longer the usual before being packed and loaded by the delivery company
- Packages are safe to be shipped and are checked by customs for contamination
- No longer any delays in china, please keep updated with auspost for any problems with domestic shipping