About

FAQ

Most frequent questions and answers
  • Most Products Are Shipped Directly From China.
  • Returns Are Shipped To Melbourne.
  • A page will be added with products available in australia 

%98 of products comes with the branded box + any other accessories. Very large items may not come with their branded box

No returns/exchanges on products that are custom made, eg very small or large sneaker sizes 

You may be eligible for a refund if products are returned in their original condition (with packaging) and one of the following apply.

  • Product arrive damaged
  • Products do not match the description or photos
  • You received the wrong item

You may be eligible for exchanges if products are returned in their original condition (with packaging) and one of the following apply.

  • Size doesnt fit
  • You received the wrong item (free return shipping)
  • You received the wrong size (free return shipping)

 

Returns can be sent to Melbourne using the most cost effective method. Once recieved we will either refund or send you a new item. Their are no refunds for late deliveries 

Shipping methods include: EMS (Standard), EMS (Express) and Economy. Because of covid19 their are delays and shipping times may differ. 

EMS (Standard)

  • Delivered in 2 to 3 weeks 
  • Trackable after 3 days 

EMS (Express)

  • Delivered in 1 to 2 weeks 
  • Trackable after 1 day

Economy 

  • Delivered in 25-35 days

 

If you dont recieve a tracking number after your order is completed or its been 1 week after purchase date please email us. Tracking is provided through account page or email.

  • Please Use Sizecharts For Clothing.
  • For Sneakers Go True To Size EU. Attach A Note If Its For Male Or Female. You Could Also Measure You Heel To Toe , To Insure Correct Size. 
  • All prices are in AUD, which includes the pricing on products and
  • 2.9% + 0.30 Paypal Fee
  • Bank transfer information is also Australian. No transfer fees
  • Free shipping removed as for now due to unpredictable delivery times and drastic increase in shipping prices
  • Amount of flights decreased so your package might sit longer the usual before being packed and loaded by the delivery company 
  • Packages are safe to be shipped and are checked by customs for contamination before international departure

We do not allow orders to be picked up or payed in cash. We also do not have a showroom for obvious reasons.

Currently their are two payment methods

-Paypal

Payment gateway has been disabled due to high volume of orders and payments being processed through a single paypal account. Currently payments must be manualy sent to our accounts. Their is no difference in safety and secruity of payments as they are done through goods and services.  For paypal payments please follow steps below.

  1. Add products to your cart and checkout 
  2. Choose paypal options and continue to the next page 
  3. Follow instructions and make a payment of the total amount (including PP tax) to the account shown
  4. We check our accounts everyday and will change the order status to “Processing” once payment is confirmed. If its been over a day and you didnt get an email for order confirmation please email us 

Bank Transfers 

No fees on transfers bank details are australian so their is no international transfers. Transfer information will be shown once checked out, payments can take upto 2 days for it show up in our accounts. Please email us if you have transfered and have not had a order confirmation after 2 days.