Most frequent questions and answers
- Most Products Are Shipped Directly From China.
- Returns Are Shipped To Melbourne.
%98 of products comes with the branded box + any other accessories. Very large items may not come with the branded box, this information will be in the product description.
You May Be Eligible For A Refund If.
- Goods Arrive Damaged
- Goods Don’t Arrive
- Goods Do Not Match Description Or Photos
- Packaging Is Still Intact
If Any Of These Apply, Products Can Be Returned And You Will Recieve %100 Refund.
You May Be Eligible For A Exchanges (For customer error).
- If You Cover Return Costs
- It Has Not Been Worn/Used
- No Returns on “No return Items” (Normally For Very Small Or Large Sizes.
Return shipping is in Melbourne. Exchanges Can Take Upto A Month
Shipping Is Free For All Orders .We only ship to australia.
- Free shipping tracking Is provided by the courier to your phone number (Tracking is not always guaranteed).
- Email us 1 week after your order for a shipping update.
- if you dont recieve it after 2 weeks their might of been delivery attempt, so email us to to organise pickup or reschedule shipping.
- Ems Tracking Provided Through Account Page Or Email.
- Please Use Sizecharts For Clothing.
- For Sneakers Go True To Size EU. Attach A Note If Its For Male Or Female. You Could Also Measure You Heel To Toe , To Insure Correct Size.
Depending on the item/order it takes about 2 To 7 days to process. Sneaker sizes over 44 or smaller then 36 takes longer then 2 days, and items that need to produced to order take longer then 4 days (eg gucci ace sneaker). Once order is completed (shipped) it takes:
- 10 to 14 working days via Free-Shipping
- 1 week via EMS
- All prices are in AUD, which includes the pricing on products and the tax calculated during paypal checkout.
- Bank transfer information is also. Australian. No transfer fees