About

FAQ

Most frequent questions and answers
  • Most Products Are Shipped Directly From China.
  • Returns Are Shipped To Melbourne.
  • A page will be added with products available in australia 

%98 of products comes with the branded box + any other accessories. Very large items may not come with the branded box, this information will be in the product description.

No returns/exchanges on products that are custom made, eg very small or large sneaker sizes 

You may be eligible for a refund if products are returned in their original condition (with packaging) and one of the following apply.

  • Product arrive damaged
  • Products do not match the description or photos
  • You received the wrong item

You may be eligible for exchanges if products are returned in their original condition (with packaging) and one of the following apply.

  • Size doesnt fit
  • You received the wrong item (free return shipping)
  • You received the wrong size (free return shipping)

 

Returns can be sent to Melbourne using the most cost effective method. Once recieved we will either refund or send you a new item. Their are no refunds for late deliveries 

Shipping methods include EMS and China post (epacket), Because of covid19 their are delays are shipping times may differ. 

  • Both options have tracking
  • Delivery time after dispatch for ems is 1 to 2 weeks and epacket is 2 to 4 weeks 
  • Epacket has a maximum allowed weight of 2kg per parcel, large orders will have to be shipped separately
  • If you dont recieve a tracking number please email us 
  • Tracking is provided through account page or email.
  • Please Use Sizecharts For Clothing.
  • For Sneakers Go True To Size EU. Attach A Note If Its For Male Or Female. You Could Also Measure You Heel To Toe , To Insure Correct Size. 
  • All prices are in AUD, which includes the pricing on products and
  • 2.9% + 0.30 Paypal Fee
  • Bank transfer information is also Australian. No transfer fees
  • Free shipping removed as for now due to unpredictable delivery times and drastic increase in shipping prices
  • Amount of flights decreased so your package might sit longer the usual before being packed and loaded by the delivery company 
  • Packages are safe to be shipped and are checked by customs for contamination 
  • No longer any delays in china, please keep updated with auspost for any problems with domestic shipping